Get your ServiceNow solution to finally work for you.

GuideVision NOW Doctor examines the state of your ServiceNow solution and determines remedies to optimise your investment.

GuideVision is a fast-growing technology services company exclusively dedicated to service management and ServiceNow™.

Key BenefitsUse CasesFeatures
CONTACT US

WHAT OUR CUSTOMERS SAY

GuideVision {NOW Doctor}

Have you been having problems with your ServiceNow environment lately?

Are your workflows keeping up with the demands of smart processes and procedures?

What’s the Data Quality Index of your incidents, problems, changes, release, and knowledge base data?

Control your ServiceNow investment

Customisation of the core ServiceNow platform to maximise the value of your ServiceNow investment.

Engage your ServiceNow users

Strategy and training to engage users early and assure successful adoption of your ServiceNow implementation.

Drive integration and innovation

Integration with business systems, cloud providers and new custom solutions based on the NOW Platform.

SOME OF THE COMPANIES WE SERVE

GuideVision's team showed a deep knowledge about the product and strong interest in the customer perspective.

JONAS LINDER

Senior Business Consultant, Tieto

GuideVision {NOW Doctor} Features

As a ServiceNow Elite partner, we provide a broad range of solutions that can be scaled up or down, in line with your organization’s specific requirements and current needs.

ServiceNow Strategic Advisory

Long term Implementation Roadmap

ABOUT US

© 2020 GuideVision. All rights reserved

LOCATION

Türkova 2319/5b,
Prague, 149 00 , Czech Republic

info(at)guidevision.cz

CONTACT

Caroline Lifsten/ Sales & Business Manager

Increase your ServiceNow ROI

Continuous improvement to utilise your implementation and get the best business value out of your investment.

The GuideVision NOW Doctor service explores these and other questions and determines remedies to optimize your investment in the ServiceNow platform. We address your ServiceNow core configuration, data quality, customizations, workflow modelling, service quality, and client-tailored areas. At the conclusion of this ServiceNow analysis, we provide a report with prioritized recommendations and associated benefits.

Key Benefits

All ServiceNow Module Portfolio 

Processes Re-engineering (BPR/ITIL4/ITSM) 

Post-merger ERP integration 

Systems Orchestration 

Custom application development

ServiceNow licenses optimisation 

ServiceNow official certified trainings

ServiceNow Support  

Have you ever experienced an implementation delivery that didn’t go completely according to expectations? Expectations are highly subjective, so let's talk openly about areas where deliveries don’t meet 100% of expected goals, and how we can prevent surprises. Deliveries typically start with analysis, turning ideas and requirements into stories, processes into workflows, and priorities into time schedules. Every link of the chain has its own importance and deliverables. So why are there unexpected or unpredictable deliveries, especially if we understand the importance of the work and we invest enough time and effort to be successful?

We know that every successful delivery should start at the strategic level, but in this webinar we’ll try to stay low. We’ll focus on potential delivery-related difficulties that can have an impact on overall delivery quality in the short term, and on the trusted and functional relationship between a customer and an implementation partner in the long term.

In this webinar, we’ll share our views on why customers and implementation partners perceive project objectives differently, why implementations end up both unreliable and with a lot of bugs, and why, according to partners, some deliveries sound impossible. Then we’ll talk about how to cope with all of this.

We’ll talk about the following:

















GuideVision's team are the TOP on the market and have common sense. I do enjoy our cooperation with GuideVision.

MARIUSZ HUDECZEK

Executive Manager of ServiceNow Global Competence Center, KBC

GuideVision has a team full of real experts which helped us to build tools used in more than 240 countries.

ONDREJ NOVOTNY

Program Manager for IT Infrastructure , DHL

ServiceNow Audit

ServiceNow Adoption Management

 {NOW Doctor} Use Cases

Data Filter

Situation:
Management dashboard with multiple reports loads very slowly (1-2 minutes)

Impact:
TIME: Dashboard loaded very slowly
PERCEPTION: The dashboard is regularly used as a real-time basis for operational and strategic meetings with C-level reps. The ServiceNow platform’s reputation was harmed in the eyes of the executive management.

Analysis:
Our analysis found that multiple reports used in the same dashboard were based on very similar data, which contained a lot of "dot-walking" references to different records. The reporting on the data was not needed live, but on a weekly basis.

Cure:
A new table with pre-computed, aggregated data (i.e. computed report) was introduced. A weekly scheduled job prepared the data and fed it to the table. The indices were created on the key fields, which resulted in faster response. Report data sources on the computed report table with pre-defined queries were created. All current C-level reports were adjusted to use the new computed report.
 
Benefit:
UX: The load time for the dashboard was cut from 1-2 minutes to 5 seconds.


Platform: Cut the number of complex queries to the database 


Reporting admins: Shorter time to deliver similar reports based on the same report data source


Restored the platform’s reputation

Slow management dashboard

Situation:
Every time an item is added to a list of items to be updated, a script is started to identify potential conflicts withthat particular item, especially in terms of allowed status, existing relationships with other depending records and data, populated mandatory attributes, etc..

Impact:
TIME: The script took significant time to run and the user interface looked frozen while it did, usually for a couple of seconds
UX: he overall user experience was very poor because multiple items were typically added.

Analysis:
Based on performance monitoring and deep reverse analysis of the script, we found out that the script was calling incorrectly implemented methods that checked all added items instead of the one just added, so every additional item took more and more time to run. We also found that acheck is not asimportant at the time an item is added but when the prepared list is complete, since the entire list may look correct until the last item is added and checked with those already added. The third issue was found in the way the script is executed. It was a synchronous script which forced the user to wait until it was finished. This script could easily run in an asynchronous mode, letting the user continue add additional items.

Cure:
The script was corrected at the method level, and could be called using a button instead of repetitive real-time execution, typically at the end when the list is complete so there is no impact on the UX.

Benefit:
UX: Improved user experience and the overall perception of the particular functionality


Process: Reviewed and optimized the overall business process


Platform: Corrected script with no impact on DB performance anymore

Fast lists, slow forms

Situation:
A list of data from the project table is fast, but opening the form for one record took around 1 minute. The situation arose after the count of user groups increased from hundreds to tens of thousands.

Impact:
TIME: The management of projects was greatly  complicated. The whole process of project management was virtually paralyzed. The entire platform came under increased stress and the overall response was impacted.

Analysis:
Our analysis identified an issue in the security rules on the project table. Multiple write ACLs on fields had the same scripted condition, which queried the group table and counted the records to get information about the existence of at least one group. The query was not well optimized, and performing the query took a few seconds.

Cure:
The set of write ACLs was replaced by a general asterisk rule applied to “all other” fields. This ACL is now evaluated once for the record and significantly reduces the solution’s complexity. The query in the script was optimized by a specialized composite index. The aggregation counting the records was replaced by an existence condition.

Benefit:
UX: Project management is restored to its original state, and the form now takes around 2 seconds to load.

Platform: Performance degradation introduced by the huge list of groups is mitigated

We serve medium and large organizations from a variety of industries on regional and global markets. These are but a few examples of how our customers gain business benefits and achieve more efficiency as a result of calling in GuideVision's NOW Doctor...

caroline.lifsten(at)guidevision.cz


+46 70 230 30 30

{NOW Doctor} is a call away... 

Hello! My name is Caroline Lifsten and I am Sales & Business Development Manager at GuideVision. 

I am always ready to answer your call or message, discuss your pressing business needs and offer you the best possible solution.

Reach out to me: 

tel.: +46 70-230 30 30

email: caroline.lifsten@guidevision.eu

Or simply fill in the contact form and I will contact you back:

Do you want to know more about NOW Doctor and what solutions it could offer you? Join an exclusive webinar with our experts:

Check upcoming webinar

Lukáš Varaja, Head of Presales at GuideVision - an Infosys company

Lukáš has spent last 15+ years in the IT industry. Within everyday challenging reality and inspiration, he successively gained his experience in many IT as well as non-IT fields, especially in the business analysis and business consulting areas.


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Upcoming webinar

Meet the speaker:

Where to focus your attention to avoid implementation difficulties
How to identify the root causes of faulty deliveries
How to baseline the same level of understanding regarding project deliverables
What makes a client-partner relationship functional and strong

This workshop is intended for business stakeholders, process owners, decision makers, system administrators, and anyone with no prior experience with ServiceNow.